City Power has cautioned its customers against paying anyone who demands money in exchange for restoring electricity, attending to a fault or facilitating a City Power service.
This follows the arrest of two of its employees, last week, for demanding about R3,000 from a customer, in exchange for restoring electricity.
They were arrested during a sting operation with the Hawks, in Norwood.
The local power entity received a complaint from a customer who had an electricity outage at his residence, back in July this year.
One of the arrested employees officially attended to the logged call, but he allegedly informed the customer that R3,000 would be required to restore his electricity supply.
The supply was subsequently restored by a contractor on 4 August 2026, but the employee persisted with his demands.
City Power’s Corporate Investigations and SRM services in partnership with the Hawks, conducted their own investigation, which led to the arrests.
Charles Tlouane, Chief Executive Officer of City Power, said “the arrest sends a strong warning to individuals who prey on City Power customers and attempt to turn essential electricity services into an opportunity for personal financial gain. City Power will not tolerate corruption, extortion or any abuse of an employee’s position to solicit money from customers.”
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