Customers who have not yet upgraded from KRN1 to KRN2 as required in a month’s time, will no longer be able to load units on their meters after the cut-off date.
City Power has provided new information regarding the Token Identifier (TID) rollover deadline.
Isaac Mangena, Spokesperson of City Power, said the TID rollover deadline from 24 November 2024 to 31 May 2025, is relevant to the Generation of Key Change Tokens only.
“To clarify, the original TID rollover deadline of 24 November 2024 remains in effect for all prepaid customers who have not yet upgraded their metering codes.
This means that all prepaid customers
must still complete their TID rollover by next month.”
Mangena said the directive from the South African Local Government Association (SALGA) stipulates that the postponement of the deadline to 31 May 2025 only applies to the generation of key change tokens.
The Key Change Tokens are unit codes that a customer gets when purchasing electricity units and are vital in facilitating coding upgrades.
“However, for those who are still in the process of normalisation of meters, there is a grace period between now and 31 May 2025. If their meters are normalized post the November deadline, entities can still generate key change tokens, to enable metering code upgrade. If the May deadline passes and customers still refuse to get their meters normalized, then they face having to purchase new meters altogether.”
City Power said Roodepoort, Reuven, Randburg, and Lenasia SDCs are leading the pack with over 99.5% compliance of vending pre-paid meters. Other areas are Midrand and Hursthill at 99%, the Inner City at 98% and Alexandra at 89%.
Overall, about 140,578 recordings were done out of 141,917 vending pre-paid meters, resulting in a project completion rate of 99%.
“A significant challenge, however, remains with over 140 000 meters not vending, primarily due to tampering. Many customers are bypassing their meters to avoid paying for the electricity they use daily; hence many are refusing our technicians access for meter audits. We are actively addressing this challenge and are committed to resolving it. Our goal is to ensure all customers are metered and accounted for, and that everyone pays their fair share for electricity usage.”