Johannesburg Water (Joburg Water) will now be billing customers for water and sanitation services, effective from the 1 July 2025.
Ntshavheni Mukwevho, Managing Director of Joburg Water, said this is to improve efficiency.
“This strategic transition marks a turning point in our continuous commitment to improve service delivery, enhance operational efficiency, and improving accuracy in billing, therefore ensuring greater accountability in our customer billing processes” said Mukwevho.
Customers will continue to receive one consolidated statement reflecting all services, including rates, electricity, refuse, water, and sanitation.
In addition, invoicing will be done by the City as well as the management of the call centre.