City Power is extending the deadline for the renewal of Token Identifier (TID) rollover to the 30th November 2024.
The new grace period is applicable to City Power non-vending customers.
It is also applicable to the payment of related non-payment penalty fees.
By Sunday afternoon, all vending pre-paid customers had their meters recoded ahead of the deadline.
Isaac Mangena, Spokesperson of City Power, said “we have seen an influx of previously non-vending customers to our Service Delivery Centres, especially in Lenasia and Alexandra, seeking assistance ahead of tonight’s cut-off date.
We urge the customers not to panic and rush to our offices today as our teams will still be on the ground from Monday 25 November 2024, assisting customers with replacing and installing new meters.”
Mangena said City Power has already pre-generated key change tokens for the outstanding non-vending customers.
“This will enable us to assist in converting prepaid meters even after tonight’s deadline.
We have deployed more teams to collect the information of all customers that are already in queues and we will arrange our technicians to visit them from this coming week, to install new meters and replace those that have been tampered with, at no fee!”
He also said there is no need to rush to the SDCs.
It’s also important to note that municipal vending machines will still be able to generate key change tokens until 31 May 2025.
Although the cut-off date for the upgrading of the metering code is 24 November 2024, City Power
will still be able to generate that three 20-number digit tokens that is used to convert a meter from KRN1 to KRN2. This extension covers customers who may have previously received the key change tokens and lost it before punching into the meter. It also applies to vending customers who may not have had a chance to upgrade their prepaid meters.
Our SDC will also still be open after tonight to assist customers with TID-related queries.